“My staff now work that little bit harder towards their customer care, as we can now reward those who achieve positive feedback”		Those small changes to the menu has increased sales - I didn’t realise such a small effort could produce such a great response”		“Now our feedback comes straight to the decision makers, we can act quickly to rectify any problems that arise”
“When asked if it was normal for my bar tender to put the takings in his pocket rather than the till - I realised how important customer feedback was!”		“As a large company, our staffs’ comments via Hot-Feedback have proved to be a great success. No fear of reprisal on their behalf and some great money saving ideas have been put in place”		“Whilst it took some encouragement to persuade my staff to hand out the cards, the overall results have been invaluable”
“It’s the little faults you don’t see which make all the difference overall”		“By handling a complaint well and pleasantly - we exceeded their expectations. One complaint has led to several compliments”		“The negative feedback was hidden from us – now we can see the real picture”