All you have to do is distribute a card, email, or utilise your preferred way of informing your customers.

Should they wish to leave feedback, your customers log on at their leisure to your link, they can either remain anonymous or leave their contact details, either way you will know their feelings - good or bad - and be able to act accordingly should you wish to do so

Your link is very simple:-

www.hot-feedback.com/whatever-your-company-is-called

Remember Hot-Feedback ensures total anonymity should this be desired by those leaving feedback.

As an independent site, no tracking of the email is possible and only those wishing to leave their own details can be contacted.

You can allocate one or two email addresses to your account, ensuring both your Customer Service Department can receive the feedback, together with a nominated Manager or Chairman.

Hot-Feedback is an excellent tool for staff feedback too.

Again, ensuring totally anonymity, should this be preferred, your staff can leave feedback to your nominated Department(s) for money saving ideas, problems raised and problems solved. Rewards could be offered for those whose ideas have proved invaluable.

Hot-feedback can also be an invaluable tool in schools and colleges, ensuring total anonymity for those children or parents wishing to report bullying, or putting forward their own ideas.

All you have to do is post a number of posters around your company site or school and wait for the feedback to arrive.